Privacy Policy - Zhiwan Technology

Last updated: September 2024

1. Introduction

Shenzhen Zhiwan Technology Co., Ltd. ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We take the protection of your personal data and intellectual property very seriously. As a CNC machining manufacturer handling proprietary designs and technical drawings, confidentiality is at the core of our business.

2. Information We Collect

2.1 Information You Provide

Contact information: Name, company name, email address, phone number, and WhatsApp number provided through our inquiry forms.
Project information: Project requirements, specifications, and any details you share about your machining needs.
Uploaded files: CAD files, drawings, and technical documents you submit for quotation purposes (STEP, IGES, PDF, DWG, DXF, JPG, PNG formats).

2.2 Information Collected Automatically

Usage data: Pages visited, time spent on site, referring websites, and browsing patterns.
Device information: IP address, browser type, operating system, and device type.
Cookies and similar technologies: As described in our Cookie Policy section below.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide quotations and respond to your inquiries about our CNC machining services.
To process and fulfill your orders, including production planning, quality control, and shipment.
To communicate with you about your projects, orders, and service updates.
To improve our website, services, and customer experience.
To comply with legal obligations and enforce our terms of service.
To protect the security of our website, systems, and your confidential information.

4. Protection of Your Drawings and Designs

We understand that your CAD drawings, technical specifications, and design files are highly confidential and proprietary. We treat all submitted files with the utmost care:

All uploaded files are stored on secure servers with restricted access.
Only authorized personnel directly involved in your quotation or project may access your files.
We are willing to sign Non-Disclosure Agreements (NDAs) for sensitive projects.
Your design files are never shared with third parties without your explicit consent.
Files are securely deleted when no longer needed for the project.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service providers: Trusted third parties who assist us in operating our website and providing services (e.g., email delivery, shipping partners), subject to confidentiality obligations.
Legal requirements: When required by law, court order, or governmental regulation.
Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure with encryption (HTTPS/SSL)
Access controls and authentication for internal systems
Regular security assessments and updates
Employee confidentiality agreements and training
Secure file storage with randomized filenames

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use Google Analytics 4 (GA4) to understand how visitors use our website.

You can control cookie preferences through our cookie consent banner. You may also adjust your browser settings to refuse cookies or alert you when cookies are being sent.

Types of cookies we use:

Necessary cookies: Essential for website functionality (cannot be disabled).
Analytics cookies: Help us understand how visitors interact with the website (requires your consent).
Preference cookies: Remember your settings and preferences (requires your consent).

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

The right to access personal information we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time

To exercise these rights, please contact us at sales@chimaxmfg.com. We will respond to valid requests within a reasonable timeframe.

9. International Data Transfers

Our website and data processing operations are primarily based in China. If you are accessing our website from outside China, your information may be transferred to, stored, and processed in China.

We take appropriate measures to ensure that your data receives an adequate level of protection, including through contractual safeguards where appropriate.

10. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: sales@chimaxmfg.com
Company: Shenzhen Zhiwan Technology Co., Ltd.
Address: Longhua District, Shenzhen, Guangdong, China